Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Yes, we offer instant bookings for properties that have this feature enabled. If a listing allows instant booking, you can confirm your stay immediately without waiting for host approval. Otherwise, the host will review your request before confirming.
We accept various payment methods, including:
- Credit & Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers (for eligible bookings)
You can update or remove your payment method by following these steps:
- Log in to your account.
- Go to “Payments & Payouts” in your profile settings.
- Select the payment method you want to edit or remove.
- Make the necessary changes or delete the payment method.
- Instant Bookings: Confirmed immediately.
- Manual Approval: The host typically responds within 24 hours.
- Payment Processing: Depending on the method, it may take a few minutes to a few hours.
You’ll receive an email notification as soon as your booking is confirmed.
You can cancel a booking by:
- Logging into your account.
- Going to “My Reservations” in your dashboard.
- Selecting the booking and clicking “Cancel”.
You can reach us through: 626518362 or info@granadaproperties.com
Some hosts may offer airport pick-up and drop-off as an additional service. If available, you’ll see this option during the booking process or in the property’s description. You can also message the host to inquire about transportation options.
Yes, you can request a date change by:
- Logging into your account.
- Going to “My Reservations” in your dashboard.
- Selecting the booking and clicking “Modify Dates”.
- Submitting a request to the host for approval.
Some properties may include cleaning or additional service fees.
Some properties require a refundable security deposit, which is specified in the listing. If applicable, the deposit is held and refunded after check-out, provided there are no damages.
Yes! Many of our listings allow long-term stays, ranging from a few weeks to several months. You can use the search filters to find long-term rental options. Special discounts may apply for extended stays.
In the rare case that a host cancels your booking, you will receive a full refund, and our support team will assist you in finding an alternative property.
Yes, you must be at least 18 years old to book a property. Some listings may have higher age requirements, which will be mentioned in the property details.